Refund policy

Every item in this shop is printed for you after you order it. Nothing sits in a warehouse waiting. That is what makes each piece feel like yours, and it is also why our return terms differ from a store that ships from stock.

If something arrives wrong, we make it right

We will replace or refund your order at no cost to you if the item arrives damaged, if there is a printing or manufacturing defect, or if you received the wrong item or the wrong size from what you ordered.

Email us at corbell.app@gmail.com within 30 days of delivery with your order number and clear photos of the problem, including a photo of the printed area and any damage to the item or packaging. Most issues are resolved within two business days of receiving your photos. You do not need to ship the item back.

What we cannot accept

Because each item is made to order, we cannot accept returns or issue refunds for ordering the wrong size or color, or for changing your mind after the order is placed.

We also cannot refund for minor variation in print placement, since up to half an inch is within normal manufacturing tolerance, or for slight color differences between your screen and the printed item. Screens are backlit and fabric is not. We do our best to represent colors accurately, but exact matching is not possible.

Please check the size chart on each product page before ordering. We are happy to help you pick a size if you are between two, so just ask before you buy.

Orders shipped to a wrong or incomplete address

If an order is returned to us because the address provided was incorrect or incomplete, we can reship it once you cover the reshipping cost. We cannot refund orders lost due to an address error, so please double-check your shipping details at checkout.

Cancellations and changes

Orders can be changed or cancelled only before they enter production. Because production usually starts quickly, email corbell.app@gmail.com as soon as possible with your order number. Once an item is in production we can no longer change or cancel it.

Lost or delayed packages

If your tracking has not updated in 10 business days, or your package is marked delivered but you do not have it, email us and we will open an investigation with the carrier.

Digital downloads and original artwork

Digital downloads are non-refundable once the file has been delivered. Original one-of-a-kind artwork and custom commissions are covered by their own terms, provided at the time of purchase.